Reuel Miller E-mail:                             Postal Address:                PO Box 1393                                        Sea Point                                        8060 Phone Number:                +27 21 461 4538 (h)                                         082 466 0666 ID Number:                      721229 5291 086 Citizenship:                       South African (and Israeli) Driver's License:               08 Languages                        English (Fluent: Reading & speaking)                                        Afrikaans (Working: Speaking) Download a .RTF version of this CV

Education
1986 - 1990        Bergvliet High School                 
Obtained University Exemption

• Attended Junior Achievement Workshop, where I was made Financial Director of the Company
  we ran. The company, Prozone, made the most amount of money in the history of the program.
  
• Selected by Junior Achievement to attend the Wilderness Leadership School
  

1991 - 1992        University of Cape Town

Bachelor of Social Science
Passed:
Mathematics
Modeling and Applied Computing [BASIC] (Distinction)
Information Systems [DBase] (Distinction)
Business Law


1993        University of South Africa        

Bachelor of Commerce
Passed:
Economics
Business Economics
Accounting


1994 – 1995: Spent time on Kibbutz Ketura in Israel


1996        Cape Technikon (Part-time, while working at Movie Tide)

Bachelor of Information Technology
Passed:
Information Systems
Developmental Programming [COBOL]
Technical Programming [C++] (Distinction)


1997                        Integrated Technologies Institute (ITI, now IT-IQ)          Sea Point

		Microsoft Certified Systems Engineer [Completed]
View Attendance Certificate		Courses attended:
	#578	Networking Essentials
	#798	Supporting MS Windows 95
	#803	Administering MS Windows NT4.0 Server
	#922	Core Technologies for MS Windows NT4.0 Server/Workstation
	#688	TCP/IP
	#689	Enterprise Technologies for MS Windows NT4.0 Server
	#826	Internet Information Services
	#1026	Exchange Server 5.5 Series - Concepts and Administration
	#973	Exchange Server 5.5 Series - Design and Implementation
	#1560	Updating Support Skills from NT4 to Windows 2000
View Exam Result		Exams Passed:
	70 - 073	Implementing and Supporting MS Windows NT 4.0 Workstation
	70 - 067	Implementing and Supporting MS Windows NT 4.0 Server
	70 - 068	Implementing and Supporting MS Windows NT 4.0 Server in the Enterprise
	70 - 077	Implementing and Supporting MS Internet Information Server 3.0 & MS Index Server 1.1
	70 - 059	Internetworking with MS TCP/IP on MS Windows NT 4.0
	70 - 058	Networking Essentials
	70 - 081	Implementing and Supporting MS Exchange 5.5
		To be written: Upgrade to Windows 2000 (Waiting for exam to be released)
View Certificate		Qualifications Earned:
		Microsoft Certified Product Specialist
		Microsoft Certified Product Specialist + Internet
		Microsoft Certified Systems Engineer

Work experience

June 1995 - February 1997 Movie Tide (Video Rental Shop)        Sea Point

Shop Manager

Responsibilities:

• Banking
  
• Stock Control
  
• Customer Liaison
  
• Resident Critic
  

References
Paul Wimmers 797 1816 (H)
Owner: P & F Entertainment CC T/a Movie Tide


March 1997 – July 1997                        KNet Computer Training Center (now Digital Vision) Plumstead

Mentor (KNet term for Teacher)

Function and Responsibilities

• Taught Windows 95 to Absolute Beginners, some who had never turned on a PC.
  
• Taught Internet for Beginners, covering Email, Search engines and simple IRC.
  
• Wrote a course on Internet for Users (intermediate to advanced), covering News groups, Online Commerce, Advanced Searching, FTP and Internet Phoning.
  
• Sold the courses to people who wanted Computer Skills
  
• Also taught One-on-One courses for certain individuals
  
• Did (In fact, still do) a lot of Online Support. I am a Moderator on a website called www.helponthe.net I am the NT forum's moderator.
  

References
Sue Cohen        762-3396 (W) 083 456 2468
lolcohen@gem.co.za


October 1997                        Q Data Networks                                          N1 City

Contractor

Telkom roll-out. Setup all the computers with Windows 95/Novell and installed them onto the desks.

References
Marc Aldridge        083 658 8858



November 1997 – March 1998                Computer Networks                                City Bowl

Contractor

Woolworths Network Update. Removed Banyan Vines network, and setup PCs to connect to the NT Servers and setup the IP Printing for Mainframe and UNIX printing.

Function and Responsibilities

• Setup, test and implement migration and security schemes.
  
• Audit areas before migration to foresee any problems
  
• Co-ordinate migration team, assign areas and troubleshoot any problems they encounter during the migration
  
• Migrate computers
  
• Troubleshoot any problems users might have due to network change
  
• Simple Systems administration, due to narrow scope of the contract
  

References
Jon Moller        083 448 0558



April 1998 – September 1999                        Old Mutual                                Mutual Park

Contractor

Desktop Support for the new Listing and Demutualisation Call Center

Function and Responsibilities

• User support at the desktop (General NT4, Microsoft Office 4.3/97, Attachmate & McAfee)
  
• Interface between users and developers on the Mutual designed program running in the call center
  
• Interface between the Management and the Call center support team
  
• General troubleshooter and problem solver for a range of desktop application problems (Email, Office and/or Mainframe connection) to network problems (downed routers, unavailable servers etc)
  
• Product review, testing and implementation
  
• Build and service NT4 Telephony servers
  
• Design install scripts to automate rebuilding of workstations
  
• Support for non-standard Software
  
• Assist Migration teams whenever a call center is converted to the new domain structure
  
• Call Center Telephony support from the Telephony Switch through the Call Center Software Servers to the Desktop using Spescom Datafusion, Lucent Technologies and Genesys hardware and software.
  

References
Services:
Warren Williamson        082 469 7566
Andrew Campbell:        082 456 5593

Clients:
Vanessa Dagnin:                082 453 7196

June 2000 - Present

Exsol Solutions

Technical Support Engineer

Function and Responsibilities

• Support Exsol Solution's DIS Digital Image Scanning and Indexing product
  
• Database Administration for customers who do not employ a full-time DBA
  
• Liaison between Customers and Developers
  
• Network Administrator for the Office
  
• Exchange Administrator for the office
  

References
Bruce Krogg        422 0014

Skills Sheet:
SKILL		Skill Level
Application Software	- Productivity:
	Microsoft Excel	36-48 months	4
	Microsoft Office	36-48 months	3
	Microsoft Word	36-48 months	4
Communication
- LAN Protocols:
	Ethernet	12-18 months	3
	Token-Ring	12-18 months	3
	NetBEUI	6 -12 months	2
	TCP/IP	12-18 months	3
Communications
- Network Applications:
	Computer Telephony Integration
	- Datavoice	6-12 Months	3
	- Genesys	3-6 Months	1
	Interactive Voice Response
	- Datavoice	6-12 Months	3
	- Genesys	3-6 Months	1
Enterprise Applications
- Messaging Systems:
	MS Exchange Server 5.5	6-12 months	3
- Database Systems:
	MS SQL Server 7.0	6 months	2
Languages
- Spoken:
	Afrikaans	Over 10 years	2
	English	Whole Life	5
Management:
	Call Centre Management	6-12 months	3
	IT Management	18-24 months	3
	Network Management	18-24 months	3
Operating Systems
- Desktop:
	Windows 95	4-6 years	4
	Windows 98	6-12 months	4
	IE4.0 / IE5.0	12-18 months	5
	Windows NT - Workstation	36-48 months	5
	Windows 2000 - Professional	2 months	2
	Windows 3.x/DOS 6.x	6-8 years	5
Operating Systems
- Server:
	Windows NT- Server	18-24 months	4
	IIS 4.0	3-6 months	1
Support:
	Application Software	18-24 months	3
	Back Office	18-24 months	3
	Call Centre	6-12 months	4
	Desktop Operating Systems	36-48 months	5
	Help Desk	36-48 months	5
	PC Hardware	36-48 months	3
	Server Operating Systems	18-24 months	4
	Training	6-12 months	4

Download a .RTF version of this CV

Open my Multibooting tutorial page where you can download my feature full bootdisks